Membrix's app and dashboard are currently available in Spanish.
Eight messages for the moments that come up in every academy: a heads-up before the due date, a nudge when it's late, a final notice and a thank-you. Copy them into email, text messages or WhatsApp. Below, how Membrix can send reminders on its own.
Free plan with unlimited students. No credit card to start.
Membrix's app and dashboard are currently available in Spanish.
The awkward part isn't the message. It's remembering to send it, sending it to the right people, and not sounding harsher on day twelve than you meant to.
Replace the words in brackets. Keep the first messages short and warm, and save the firmer ones for when a payment is actually late. Check your enrollment agreement before you mention late fees or pausing classes.
Three to five days before the due date.
Subject
Tuition for [Month] is due [Due date]
Hi [Name], A quick reminder that [Student]'s tuition of [Amount] for [Program] is due on [Due date]. You can pay by [payment options]. If you've already paid, thank you and please ignore this note. See you in class, [Your name], [Academy]
On the due date, mid-morning.
Hi [Name], this is [Academy]. [Student]'s tuition of [Amount] is due today. You can pay by [payment options]. Already paid? Thank you!
Five days after the due date.
Subject
Checking in about [Month] tuition
Hi [Name], I wanted to check in: we haven't received [Student]'s tuition of [Amount] for [Program], which was due on [Due date]. It's easy to lose track. You can pay by [payment options]. If something is getting in the way, reply to this message and we'll figure it out together. [Your name], [Academy]
Ten days after the due date.
Hi [Name], this is [Academy]. [Student]'s tuition of [Amount] is now [X] days past due. Could you take care of it by [Date]? If you already paid, send me a screenshot and I'll match it. Thank you!
Two to three weeks late, before you pause enrollment.
Subject
Action needed by [Date]: [Student]'s tuition
Hi [Name], [Student]'s tuition of [Amount] for [Program] is now [X] days overdue. To keep [Student]'s place in class, we need payment by [Date]. If you'd like to talk about a payment plan, reply to this message before then and we'll set one up. Thank you, [Your name], [Academy]
The day you record the payment.
Hi [Name], we received your payment of [Amount] for [Student]'s tuition. Thank you! See you at [next class].
When someone says they can't pay the full amount.
Subject
A payment plan for [Student]'s tuition
Hi [Name], Thanks for letting us know. Here's an option: split the [Amount] balance into [N] payments of [Payment amount], due on [Dates]. If that works, reply "yes" and I'll set it up on our end. We'd like to keep [Student] in class. [Your name], [Academy]
The day the fee is applied, and only if your policy says so.
Subject
A late fee was added to [Student]'s account
Hi [Name], As our policy states, a late fee of [Fee amount] was added to [Student]'s account because tuition wasn't paid by [Due date]. The new balance is [Total]. If you think this is a mistake, reply and let me know. [Your name], [Academy]
What you see here is what the product does today.
Every program has its own amount and billing day, and Membrix generates the charges from that. Reminders are built on each charge's real due date.
On the Reminders page you configure three steps. The defaults are three days before the due date, five days after and ten days after, all at 9 a.m., and you can change the timing and the hour of each one. They start turned off, so each academy activates only what it needs.
Pick one of six tones (friendly, informative, direct, formal, urgent or final) and the channels for each step: an app notification, an email and, if you want, WhatsApp. You can add a short personal note of up to 100 characters.
Each run checks the balance and only reminds people who still owe, and each person gets one automatic batch per run. You can also send a reminder manually from the same page.
An example
The owner turns on all three steps: three days before, five days after and ten days after the due date, at 9 a.m. On the 2nd, students who still owe get a friendly note. On the 10th, only those who haven't paid get the direct one. On the 15th, the urgent one goes to the remaining few, and the owner sends template 7 by hand to the two who asked for a payment plan.
Tracking who owes is free. Sending reminders for you is part of Pro.
Free
$0
Pro
$49/moper location, billed monthly
Pro billed yearly: $41/mo per location ($499 a year). 7-day free trial.
So you don't find out after you sign up.
Not yet. The automatic messages use fixed Spanish templates with the student's name, the amount and the due date filled in. You can add a personal note of up to 100 characters. If your students read English, use the templates on this page and send them yourself.
No. These templates are for you to copy into your own email, text messages or WhatsApp. Membrix's reminders use their own message text. What Membrix gives you is the list of who owes and how much, so you know exactly who to message.
Each automatic run checks the current balance and only includes students who still owe something. Once a payment is recorded, the balance drops and the student drops out of the next run.
Automatic and manual reminders are part of Pro. On the free plan you still see who is pending or overdue on the Payments page and can apply automatic late fees, and you can use these templates to send messages yourself.
Firm about the date and the consequence, friendly about the person. Say what you need, by when, and offer a way to talk. Template 5 does that: it names the deadline, says what happens to the place in class and opens the door to a payment plan.
More pages about Membrix:
Create an account, add your programs and see who is pending or overdue. Unlimited students on the free plan.
Free plan with unlimited students. Pro is $49 a month per location, with a 7-day free trial.
Membrix's app and dashboard are currently available in Spanish.